Poor customer service

smcentee

j0z3r

That's unfortunate, but just about everyone here will tell you they have great customer service, myself included. I don't know what to say beyond that, but I haven't had a problem once in the 2 years I've been buying from cigar.com.

BStayer

rwheelwright

I don't believe this. I have had nothing but great experiences with cigar.com. I bet this is just an attempt to smear a good name. I have been buying from them since at least 2004 but I'm guess earlier than that.

dennisking

stephen_hannibal

undulac

Something doesn't smell right. We constantly get guys on this board that have had the same problem and ccom has taken care of them. Why you? I have a feeling you are either a fake, or you messed up somehow and want them to take care of your problem. With today's technology, this kind of thing can be fixed in seconds.

dennisking

probably the same troll that has gum cancer, hates Joz3r, and trashed the goodbye thread for Rennaisance Man. Trolls man, I tell ya. Is this how Thompson Cigars thinks they will get more customers....... hahahaha

jihiggs

im betting the package was delivered but the guy deoesnt have it, or at least CLAIMS not to have it.

Hawk55

You're trying to bash the wrong guys...cigars.com is not the same as cigar.com.... Cigar.com as my BOTL will tell you goes the extra mile for their customers!!!

Hawk55

Thompsoncigars.com....who are they...ROFL,,,

JZ

phobicsquirrel

I didn't know that about cigars.com... lol. yeah ccom is great with their service.

camgfs

phobicsquirrel

maybe but why post here? anyway, a lot of people have/had issues with the T place....

nightmaremike31

fla-gypsy

It is quite obvious he cannot be talking about ccom because their CS is fantastic!

timb

Hi smcentee. Let me help you. PM sent!

timb

Sarah, I see that your order from 12/09/09 was split into two shipments.  The first part was delivered on 12/16/09 at 2.11 pm to your front door.  The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive.  I apologize for the long wait but I assure you the lighter will arrive soon.  In fact I will ship you a free lighter for the inconvenience.  Please expect that much sooner as I will drain it of butane before shipping. 

I apologize again for the long wait time on the lighter.  I will refund your shipping cost asap.

Let me know if you have any questions.  Feel free to contact me directly at tblythe at cigar.com.

j0z3r

Nice one Tim. You guys blow me away with how quickly and thoroughly you take care of things. Nobody can claim poor customer service from cigar.com, those words don't belong in the same sentence.

dennisking

timb:

Sarah, I see that your order from 12/09/09 was split into two shipments.  The first part was delivered on 12/16/09 at 2.11 pm to your front door.  The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive.  I apologize for the long wait but I assure you the lighter will arrive soon.  In fact I will ship you a free lighter for the inconvenience.  Please expect that much sooner as I will drain it of butane before shipping. 

I apologize again for the long wait time on the lighter.  I will refund your shipping cost asap.

Let me know if you have any questions.  Feel free to contact me directly at tblythe at cigar.com.

and this is why we shop here. Nice work!

nightmaremike31

beardedcanadian

stephen_hannibal

Hell I'll just be blunt and say it.... I could use one of those free lighters.

timb

10 cases of White Owl Pineapple Sweet Tips on their way, Bearded!  Sorry for the mix up!

badge54fd

timb:

10 cases of White Owl Pineapple Sweet Tips on their way, Bearded!  Sorry for the mix up!

>>>> ME TOO ME TOO Please..

Dedicated CCOM customer for life here. Seasons Greetings to CCOM Staff. Thanks for the great service.

kingjk729

WHOS THE MAN....................... Tim is ...................................... Whos the place to buy from ............. CCOM is ................ appearently they must not have explained their situation correctly as myself and just about every other BOTL on this forum has had nothing but top notch service from everyone that we have had interactions with at ccom

Krieg

timb:

10 cases of White Owl Pineapple Sweet Tips on their way, Bearded!  Sorry for the mix up!

LOL! HA!

bwcarter54

JZ

stephen_hannibal:

Hell I'll just be blunt and say it.... I could use one of those free lighters.

I'm real needy! I can use 2 free lighters! Just 99 cents a day can give this BOTL the sustenance he needs!

NYHCx516x

I had a feeling that if this is legit, ccom staff would be on here fairly quickly and fix everything. Seems that what happened. Great customer service, as always!!