We also offered him free return shipping on the box of undercrown belicoso of which a few had already been smoked for double coronas and still the 5 extra freebies. We try to work with our clients as many of you guys know and we really appreciate how you guys always come to our defense.
I get the feeling that everything is going to be fine.. Trust this 'Fuzz. We have now all read that you are un-happy, we get it... Now let the guys who can help you, make good on their 100% satisfaction guarantee. They say it, they mean it.
Acid Extra Ordinary Larry Cigars retail at cigar.com for $99.95 for a box of ten. I know you said they asked you what would make you happy but I think you went a bit overboard. I would have been happy with their counter offer of 5 Larrys and $15 off the next purchase. That would be pretty good if I understand you correctly. Even without the $15 discount on future purchases, the 5 Larry's are worth about $49 (half a box) Disregard the $15 you were offered and you still would be compensated to the tune of $34. Sounds OK to me. I hope you can find peace with this situation and learn to enjoy cigar.com and the forums for all the knowledge and camaraderie instead of dwelling on this situation. Welcome to the forum.
Acid Extra Ordinary Larry Cigars retail at cigar.com for $99.95 for a box of ten. I know you said they asked you what would make you happy but I think you went a bit overboard. I would have been happy with their counter offer of 5 Larrys and $15 off the next purchase. That would be pretty good if I understand you correctly. Even without the $15 discount on future purchases, the 5 Larry's are worth about $49 (half a box) Disregard the $15 you were offered and you still would be compensated to the tune of $34. Sounds OK to me. I hope you can find peace with this situation and learn to enjoy cigar.com and the forums for all the knowledge and camaraderie instead of dwelling on this situation. Welcome to the forum.
. I shouldn't let myself get sucked into this but seriously. If they overcharged me, fix it. I don't need or expect something for my pain and suffering. If it was a simple mistake all is cool. If it happens all the time I'll shop somewhere else. Why do some people feel so damn entitled? My guess is he is one of the people that would get butt hurt if he bombed someone and they didn't retaliate the next week or month or ever.
Hi Plumfuzzy. Sorry about the original miscommunication on the size. Like we discussed on the phone we can refund you $15 right now. We also offered a prepaid electronic return label to send back the box and get a box of the corona dobles instead. Or we can include 5 free Extra Ordinary Larrys on your next order with us. Call, email (service@cigar.com) or respond to this and let me know what you'd like to do. Thank you and enjoy your day!
Hi Plumfuzzy. Sorry about the original miscommunication on the size. Like we discussed on the phone we can refund you $15 right now. We also offered a prepaid electronic return label to send back the box and get a box of the corona dobles instead. Or we can include 5 free Extra Ordinary Larrys on your next order with us. Call, email (service@cigar.com) or respond to this and let me know what you'd like to do. Thank you and enjoy your day!
dude have you ever seen a picture of me? I'm 50 shades of ugly. The beard is a public service. Alex put my office in the basement so I dont scare the cigars.
seriously though thanks. your free 5 pack is in the mail. ; )
That is True once it leaves CCOM it is no longer their Baby... but I can tell you the delivery of packages SUCKS in my Area of California. I was told that the delivery depends on the weight of the package.. UPS SUCKS ASS PERIOD.... EVERY Package I get from them has some Box Damage or the tape is opened up or something.... my biggest complaint is it ALWAYS Takes 9 days to 2 weeks or more to get to me... Once the package Hits California It Sits in a HUGE Warehouse until there is a full truck to come to Sacramento .... then what really Pisses me off is the fucking Package is then delivered to the POST OFFICE to be delivered to me..... THAT IS IGNORANT.... I get Mail from the United states Post office in 4-6 days from the east coast consistently..... It makes no sense. It really has to be a KILLER DEAL for me to Place an Order outside of my Cigar of the month Club delivery .....It is an Issue we have beat to death on this forum for the last few years I have been a Member here.......... HI GUYS!
dude have you ever seen a picture of me? I'm 50 shades of ugly. The beard is a public service. Alex put my office in the basement so I dont scare the cigars.
seriously though thanks. your free 5 pack is in the mail. ; )
Comments
Hi Plumfuzzy. Sorry about the original miscommunication on the size. Like we discussed on the phone we can refund you $15 right now. We also offered a prepaid electronic return label to send back the box and get a box of the corona dobles instead. Or we can include 5 free Extra Ordinary Larrys on your next order with us. Call, email (service@cigar.com) or respond to this and let me know what you'd like to do. Thank you and enjoy your day!
Tim Blythe/Cigar.com
dude have you ever seen a picture of me? I'm 50 shades of ugly. The beard is a public service. Alex put my office in the basement so I dont scare the cigars.
seriously though thanks. your free 5 pack is in the mail. ; )