Poor service

Badgolfer · February 2014

Took advantage of the advertised three day or less delivery and it has been a full seven days and still no cigars...too many other web competitors to do this crap! Very disappointed.

flowbee · February 2014

jd50ae · February 2014

kaspera79 · February 2014

Badgolfer:
Took advantage of the advertised three day or less delivery and it has been a full seven days and still no cigars...too many other web competitors to do this crap! Very disappointed.

What ever circumstances resulted in the delay of your delivery, It is a rare occasion. I have had far too many deliveries to count, and have been a forum member for almost six years without a single disappointment. And 99.9 % of the feedback I have heard, has been positive as well. Let me tell you, I have read hundreds of thousands of posts here, and never has bad customer service been a topic. As stated above. Call Customer service and you will get better results, some things are beyond this vendors control.

timb · February 2014

Hi Carl! Thank you for your order. Like Andrew had mentioned to you in reply to your email, your package was on time. I apologize for the confusion regarding shipping/business days. We'd be happy to get you free shipping and cigar samples on your next order with us.

Here's a copy of Andy's reply with an explanation of the shipping time:

Carl,

I do apologize for the trouble. It actually looks like this may just be a misunderstanding on the timing. You placed the order at about 5pm EST on Tuesday the 18^th. Our cutoff for same day shipping is 3pm so we shipped the package out on Wednesday. The day the packages goes out does not count as one of the shipping day Thursday would be the first, Friday would have been the 2^nd, weekends don’t count and today is the 3^rd so everything is on time. I hope this clears things up for you but if you have any questions please contact me directly.

timb · February 2014

If you have any questions or would like to speak to a manager I'm available all day today.

Tim Blythe

tblythe@cigar.com

800.357.9800

dr_frankenstein56 · February 2014

Lee.mcglynn · February 2014

Once it leaves the place it's on ups and usps not ccom

Stubble · February 2014

jgibv · February 2014

Rain · February 2014

...yawn. Never had a problem, in fact I've had CCom make me custom orders that they were under no obligation to do and then offer them to me at crazy good prices. XOXO CCom.CCom is not perfect, but when they do mess up they go out of their way to fix the issue.

0patience · February 2014

jgibv · February 2014

jgibv · February 2014

jsnake · February 2014

0patience · February 2014

Marker · February 2014

Rain · February 2014

I heart our Field Marshall!

crzydimnd68 · February 2014

A$$holes are gonna be a$$holes. Not much you can do about it.

jgibv · February 2014

timb:
Hi Carl! Thank you for your order. Like Andrew had mentioned to you in reply to your email, your package was on time. I apologize for the confusion regarding shipping/business days. We'd be happy to get you free shipping and cigar samples on your next order with us.

Here's a copy of Andy's reply with an explanation of the shipping time:

Carl,

I do apologize for the trouble. It actually looks like this may just be a misunderstanding on the timing. You placed the order at about 5pm EST on Tuesday the 18^th. Our cutoff for same day shipping is 3pm so we shipped the package out on Wednesday. The day the packages goes out does not count as one of the shipping day Thursday would be the first, Friday would have been the 2^nd, weekends don’t count and today is the 3^rd so everything is on time. I hope this clears things up for you but if you have any questions please contact me directly.

timb:
If you have any questions or would like to speak to a manager I'm available all day today.

Tim Blythe

tblythe@cigar.com

800.357.9800

All hail Andrew & The Mighty Beard! CCOM customer service FTW!

Bigshizza · February 2014

I like Andy enough to let him buy me drinks! I communicate more with him that any family member. Best Customer Service anywhere!!!

Echambers · February 2014

timb:
Hi Carl! Thank you for your order. Like Andrew had mentioned to you in reply to your email, your package was on time. I apologize for the confusion regarding shipping/business days. We'd be happy to get you free shipping and cigar samples on your next order with us.

Here's a copy of Andy's reply with an explanation of the shipping time:

Carl,

I do apologize for the trouble. It actually looks like this may just be a misunderstanding on the timing. You placed the order at about 5pm EST on Tuesday the 18^th. Our cutoff for same day shipping is 3pm so we shipped the package out on Wednesday. The day the packages goes out does not count as one of the shipping day Thursday would be the first, Friday would have been the 2^nd, weekends don’t count and today is the 3^rd so everything is on time. I hope this clears things up for you but if you have any questions please contact me directly.

Thank you for addressing this publicly! And of course keep up the great work!