Good day turned bad

ddubridge

Received a coupe of boxes of Ave Maria in the mail the other day from another online retailer. Did not break the seal or open them, just set them in the cooler as soon as I got home. Today my buddy that split the deal came over so I broke the seal on both boxes and opened them. This what I found in the box of Holy Grail







Looks like someone was using these for football practice! The shipping box and cigar box appear undamaged. Guess I should have asked if Tim would match the deal like I usually do. At least I know if I have an issue with ccom its going to get handled quickly and correctly. Bummer!


If you know which retailer this is, please do not post it in open forum. I would like to give them the chance to make it right.

twistedstem

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

ddubridge

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

twistedstem

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Sorry brother trying make you laugh...not get you all worked up..

ddubridge

twistedstem:

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Sorry brother trying make you laugh...not get you all worked up..

Sorry. Had a little flash anger there. It just seems like I've been getting it from all sides.

smoke em if you got em

ddubridge:

twistedstem:

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Sorry brother trying make you laugh...not get you all worked up..

Sorry. Had a little flash anger there. It just seems like I've been getting it from all sides.

So are you saying you need sticks.......??

Bobbo2009

Damn, that sucks!! I believe I know who it was you got those from. I got the same email and was really tempted to jump on the deal, but for some reason I held off. Glad I did. I know this doesn't mean everything that comes from them is like this, but it has happened to me before from them. I hope they take care of you. Good luck!

twistedstem

ddubridge:

twistedstem:

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Sorry brother trying make you laugh...not get you all worked up..

Sorry. Had a little flash anger there. It just seems like I've been getting it from all sides.

Pm

0patience

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Sounds like a throwdown to me. LOL!
Who ever you bought them from should make it right.

jd50ae

That had to hurt.

Chuck N

Wow, that f**ing sucks. Id be making the phone call and be bitching about that garbage.

ddubridge

All 8 grails have damage to the foot.

brianetz1

ddubridge:

All 8 grains have damage to the foot.

i can hear it now......"its just the foot you can just light it, it will be fine.

0patience

brianetz1:

ddubridge:

All 8 grains have damage to the foot.

i can hear it now......"its just the foot you can just light it, it will be fine.

Mention "Implied warranty". LOL!

kaspera79

brianetz1:

ddubridge:

All 8 grains have damage to the foot.

i can hear it now......"its just the foot you can just light it, it will be fine.

Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.

brianetz1

kaspera79:

brianetz1:

ddubridge:

All 8 grains have damage to the foot.

i can hear it now......"its just the foot you can just light it, it will be fine.

Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.

....ummm.....drew didn't order it from here.

ddubridge

brianetz1:

kaspera79:

brianetz1:

ddubridge:

All 8 grails have damage to the foot.

i can hear it now......"its just the foot you can just light it, it will be fine.

Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.

....ummm.....drew didn't order it from here.

I know, I know. Brian knows how much of a ccom hoe I always am on the vherf. I made a mistake.

twistedstem

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Showed this to the wife .she found it very funny

brianetz1

ddubridge:

brianetz1:

kaspera79:

brianetz1:

ddubridge:

All 8 grails have damage to the foot.

i can hear it now......"its just the foot you can just light it, it will be fine.

Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.

....ummm.....drew didn't order it from here.

I know, I know. Brian knows how much of a ccom hoe I always am on the vherf. I made a mistake.

it happens, and now you know:

ddubridge

twistedstem:

ddubridge:

twistedstem:

Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....

If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.

Showed this to the wife .she found it very funny

She's into that kinky stuff?

Lee.mcglynn

Ugh sorry too see this!!

Bigshizza

Good luck I'm sure you won't have a problem returning them. But, you might have a problem if you want the same item. I wonder how many went out like that! Bummer sorry buddy..,p.s. we love ya Vance!

twistedstem

Bigshizza:

Good luck I'm sure you won't have a problem returning them. But, you might have a problem if you want the same item. I wonder how many went out like that! Bummer sorry buddy..,p.s. we love ya Vance!

Thanks Jim,love you guys too....

curtpick

Saw this early this morning. Made me cry ! Im sure they will make it right drew.

SleevePlz

I'm sure it will get handled appropriately. Just looks like the box got dropped on the side where the feet were. Any retailer worth a damn will immediately fix the problem. In the meantime, you can expect my gift box on Monday or Tuesday

thehilk

Drew, let me know if they don't make it right replacements standing by!

ddubridge

Working through this POS customer service form. I email throught the form, they email back from a noreply with a link to the same stupid form. I write out the whole issue again and the f'n form doesnt work. Now all I typed is gone. You cant send pictures in a form people.

Strike One!

ddubridge

ddubridge:

Working through this POS customer service form. I email throught the form, they email back from a noreply with a link to the same stupid form. I write out the whole issue again and the f'n form doesnt work. Now all I typed is gone. You cant send pictures in a form people.

Strike One!

"There was an error submitting your service request. Please try again. If this issue persists, please call 1-888-***-****."


^^^^AWESOME!!

Rain

Send them a virus.

deejmemixx

ddubridge:

ddubridge:

Working through this POS customer service form. I email throught the form, they email back from a noreply with a link to the same stupid form. I write out the whole issue again and the f'n form doesnt work. Now all I typed is gone. You cant send pictures in a form people.

Strike One!

"There was an error submitting your service request. Please try again. If this issue persists, please call 1-888-***-****."


^^^^AWESOME!!

hmmmm.....

Bigshizza

SleevePlz:

I'm sure it will get handled appropriately. Just looks like the box got dropped on the side where the feet were. Any retailer worth a damn will immediately fix the problem. In the meantime, you can expect my gift box on Monday or Tuesday

Ohhhh snap girlfriend.....