Only been a customer for a few months, but when I wanted to see if I could make my husband's COTM Club order a double, I emailed them. Within 18 minutes (and I sent the email later in the evening) I had an email from Tim (who'd I later learn was The Beard) saying done. Not only did he change it, but the next day the previous two month's worth shipped out!! I was pretty impressed with the level of service and have been a happy customer with all of my dealings with them!
Awesome and thanks for sharing Edna! Btw love your name it has a very special place in my heart. My grandmother passed years ago from cancer and I lived with her until she passed. Her name was Edna as well
I've only purchased a few items from CCOM, but it shipped quickly and the cigars that I ordered came with humi-pillow, something that orders from other places did not contain. My biggest problem has been with UPS. Some of the packages that I have received from look like they were being used like soccer balls.
Best experience from ccom is meeting all you guys! Really the customer service is great and yeah my orders from Tina were always well below msrp but getting to know such knowlageable crazies like you guys made my cigar ventures that much better!!
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