I have read this entire post and feel that anything and everything that needed to be said has been said already. Thank you for your public service announcement and I wish you the best of luck with whomever you choose to do business with in the future. I will continue to make the bulk of my online purchases with the vendor of my choice C.Com due to the exceptional customer service I have received and witnessed others receive.
Ok as others have said you have gone about this backwards. 1 if you have a problem call customer service. 2 if customer service treats you bad and won't rectify the situation then you should warn people. 3 when a customer service rep offers to help well you do what you need to do for this to be rectified!
I refrained from commenting on this so far, but did you actually contact customer support or the beard? This is a fourm for people who enjoy cigars, I know people keep saying that, and I'm unsure why you keep posting these updates as if there is something that one of us can do. It is your prerogative to do so, but it doesn't seem like it will acomplish anything.
I refrained from commenting on this so far, but did you actually contact customer support or the beard? This is a fourm for people who enjoy cigars, I know people keep saying that, and I'm unsure why you keep posting these updates as if there is something that one of us can do. It is your prerogative to do so, but it doesn't seem like it will acomplish anything.
He said himself that he refuses to contact CCom and just wants to complain. Though complaining without even contacting the retailer gets nothing done. Don't know what the point of this entire thread is if he refuses to contact CCom properly.
So you didn't contact Tim huh...well sorry to hear that you came on a forum to complain where all of us know if you have a problem contact the reps! Didn't take any advice from us and still can't believe nothing was done! Horse here is water maybe you should drink it... On a lighter note looks like the big "T" will be getting a customer lol. Oh and previously you did say you didn't want anything free but you just admitted that
lol. funny. But anyway, haven't we discussed this before regarding CI and Ccom? That supposedly they both shipped from the same warehouse/humidor facility but the companies were different? If you look at the contact information for each one, they are different. So, whats the truth? And if they are the same...why the deceit of two websites?
lol. funny. But anyway, haven't we discussed this before regarding CI and Ccom? That supposedly they both shipped from the same warehouse/humidor facility but the companies were different? If you look at the contact information for each one, they are different. So, whats the truth? And if they are the same...why the deceit of two websites?
I was referring to the whiner who started the thread, not JD with that. Ccom and CI are two different companies that share a warehouse. Not sure exactly how this works, but this has been addressed before.
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