Thats weird. Sometimes when I use the punch cutter, the plug wont come out in the cutter, but I just flick it off with my nail. I can't imagine it not coming off, unless the blade was dull and just wouldn't cut into the cap.
I punch almost like a religion. It seems the sticks that have a thicker wrapper have plugs that tend to stick. From what I can gather, it's because you've not severed the entire binder, and that's whats holding on. It will usually come off with a fingernail as has been mentioned. I have mangled a shoulder or two, yes...but sometimes when you go to re-punch...use a little more pressure that you normally would.
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