bad service

plumfuzzy

I have gotten bad service I have been a loyal customer I ordered cigars from Kirsten and she screwed up the order not once but twice . I sent her an e-mail with what it would take to make me happy and forget about the screw ups . I didn't ask for a refund for what I was over charged I didn't ask them to pay for shipping to make an exchange I didn't even ask for an apology all I ask for was a box of 10 extra ordinary larry cigars and I would continue to be a loyal customer was told no they offerd 5 cigars and a refund of $15.00 on my NEXT PURCHASE .they made the mistakes but I have to buy more before they will make up for there mistakes needless to say until this is resolved I am on a mission to let everyone know what happened to me .

jgibv

CharlieHeis

Thompson would be more than happy to take care of you

C-LOVE

plumfuzzy:

I have gotten bad service I have been a loyal customer I ordered cigars from Kirsten and she screwed up the order not once but twice . I sent her an e-mail with what it would take to make me happy and forget about the screw ups . I didn't ask for a refund for what I was over charged I didn't ask them to pay for shipping to make an exchange I didn't even ask for an apology all I ask for was a box of 10 extra ordinary larry cigars and I would continue to be a loyal customer was told no they offerd 5 cigars and a refund of $15.00 on my NEXT PURCHASE .they made the mistakes but I have to buy more before they will make up for there mistakes needless to say until this is resolved I am on a mission to let everyone know what happened to me .

That's to bad, I order all my stuff through Kirsten and she hooks me up. Recently, the warehouse pulled the wrong Hygrometer and I let Kirsten know so they could adjust inventory and I told her I was fine with the one that was sent. She insisted on sending the right one out and that I keep the wrong one. Everyone has different experiences I guess, but I LOVE Kirsten!

New Boots

plumfuzzy:

I have gotten bad service I have been a loyal customer I ordered cigars from Kirsten and she screwed up the order not once but twice . I sent her an e-mail with what it would take to make me happy and forget about the screw ups . I didn't ask for a refund for what I was over charged I didn't ask them to pay for shipping to make an exchange I didn't even ask for an apology all I ask for was a box of 10 extra ordinary larry cigars and I would continue to be a loyal customer was told no they offerd 5 cigars and a refund of $15.00 on my NEXT PURCHASE .they made the mistakes but I have to buy more before they will make up for there mistakes needless to say until this is resolved I am on a mission to let everyone know what happened to me .

So....that's like buying new tires, but they put the 30,000 mile tires on, instead of the 60,000 mile tires. So, you say you want a new car to make you happy?

smoke em if you got em

Martel

New Boots:

plumfuzzy:

I have gotten bad service I have been a loyal customer I ordered cigars from Kirsten and she screwed up the order not once but twice . I sent her an e-mail with what it would take to make me happy and forget about the screw ups . I didn't ask for a refund for what I was over charged I didn't ask them to pay for shipping to make an exchange I didn't even ask for an apology all I ask for was a box of 10 extra ordinary larry cigars and I would continue to be a loyal customer was told no they offerd 5 cigars and a refund of $15.00 on my NEXT PURCHASE .they made the mistakes but I have to buy more before they will make up for there mistakes needless to say until this is resolved I am on a mission to let everyone know what happened to me .

So....that's like buying new tires, but they put the 30,000 mile tires on, instead of the 60,000 mile tires. So, you say you want a new car to make you happy?

So, bootsie, you're saying the customer is NOT always right? What a shocker! (Sarcasm tag (easily discerned by anyone who's ever been in customer service))

jd50ae

ddubridge

Marker

gio164

Been a loyal customer for over 5 years, haven't had many problems but when I did they were always taken care of.

Echambers

jd50ae

jd50ae

flowbee

Rain

jd50ae

dr_frankenstein56

Lee.mcglynn

Although I haven't been buying from ccom as long as some guys on here I can really say I have had 0 problems! In fact they go out of the way just too make you happy! I think you expect too much for minor issues and oh yeah nothing is perfect. If all you want to do is complain please leave! If you'd like to get too know us and have fun talking about randome stuff then welcome

jd50ae

Oh heck, did I just jack 2 other threads..?

WaltBasil

jd50ae

dr_frankenstein56

Stubble

timb

Hi Plumfuzzy. Sorry about the original miscommunication on the size. Like we discussed on the phone we can refund you $15 right now. We also offered a prepaid return label to send back the box and get a box of the corona dobles instead. Or we can include 5 free Extra Ordinary Larrys on your next order with us. Call, email (service@cigar.com) or respond to this and let me know what you'd like to do. Thank you and enjoy your day!

 

Tim Blythe/Cigar.com