I got treated with disdain....

jd50ae

.....at "Ye Olde Pipe Shop" in Jackson, TN. The shop is very near my liquor store of choice (on Wednesday they give a senior 10% discount) and a customer was having a discussion with the owner about Rocky Patel cigars, and I was interested since every Rocky Patel I have tried sucked. So I said, as a question, that every one I had tried fell apart and had a bad taste. Waiting for a helpful reply he immediately jumped on me for buying cigars off the internet and what did I expect. Who mentioned the internet..? Now, I am standing there with a handful of cigars to purchase an it was all he could do to ring them up, and you could feel the tension. I held my tongue, thanked him, and left. I am going to have to think real hard about going back to that shop.

Gray4lines

perkinke

Always surprises me when a business owner in an industry like this doesn't realize that they only advantage they have over online sales is personal, face to face relationships. One of the shops I like actually told me where to get something online that he can't carry competitively. Left there with a lot more than I intended, largely based on that kind of service.

CharlieHeis

Gray4lines

ckrddsmke

There is one Shop here where the customer service is great even if you aren't one of the regulars they will talk cigars with you. There is another one that they act like you don't know anything and they barely have time to ring you up. I've only been in that one twice. I always buy more than I intend in the first one. They have any Pappy in that liquor store of choice?

jd50ae

Bob Luken

I hate to hear that JD. I've been in there a half a dozen times in the past few years an they always have been helpful and friendly with me. Was it an older guy or a guy in his 40s? How did he know you got them online? That's bizarre. Was it this past Wednesday? Or Saturday? I've only ever been on a Saturday? Either way if they treat you like crap they don't deserve your business.

allsmokedup

jd50ae

SleevePlz

Sorry, but bad customer service means no business from me. Too many other places would love my business. There are a few B&M's that I won't frequent anymore because of the customer service.

alienmisprint

Rhamlin

No way I'd go back unless he carried a certain brand you can't get anywhere else. I just can't tolerate bad service. If the guy was just an employee I'd find out when the owner works and let him know how I was treated. So I guess I'd go back for that:)

Amos Umwhat

perkinke:

Always surprises me when a business owner in an industry like this doesn't realize that they only advantage they have over online sales is personal, face to face relationships. One of the shops I like actually told me where to get something online that he can't carry competitively. Left there with a lot more than I intended, largely based on that kind of service.

bingo!

twistedstem

Yeah I had a similar experience when I first started.there's a b&m just a few miles from my house,when I started switching from machine modes to real cigars I stopped in there to ask questions .stopped in after work in my work uniform.owner pretty much ignored me til I got right in his face.started asking some questions .told what I was smoking and he pretty much told me I wouldn't appreciate finer cigars and asked me if knew his cigars where more then abuck or two a piece.....so I left.ended go to a shop that is a 30 to 40 minute drive from home.the owners son walked me around the walk in explained some things to me picked out 3 cigars from mild to full bodied forms to try .even gave me one for free.needless to say I go thereaT least once a month!!!!

brianetz1

Lee.mcglynn

I'm lucky enough too make my self present at all the b&m's I go to a tad too much! All the management knows who I am and are very pleasant too me. If I had come across a place as stated I would have simply put everything down and walked out! It's actually funny though since most of the managers I deal with would never suggest a rp and if someone said how great his whole line was they would just bite the tongue and smile.

jsnake