Help?

christian1971

I received my rocky patel vintage '92 cigars in the current deal for 39.95/10 pack. But I noticed the wrapper was different. It is a much lighter color. Did cigar.com screw up? If so, I want the correct cigars. Unfort I got rid of the cellophane.

kaspera79

Ken Light

Reach out to your representative, or anyone from ccom if you don't have a regular go-to. I'm sure they'll know if there was any change. If it's just color, though, maybe RP just used less dye on this bunch, lol

bigharpoon

One of the biggest gripes people have with Rocky is that he continues to label his cigars under the same name as he always has even though the blend has almost certainly changed. There are a number of reasons for tobacco becoming unavailable and the blend needing a tweek to compensate. This isn't the problem, the real problem is that he doesn't change the name of his cigars after this occurs. The Decade is another example of this. No way are his current Decades the same blend as the luscious ones that earned the 95 rating.

alienmisprint

timb

Hi Christian.  I think Andrew is already helping you with this but i wanted to chime in.  Wrapper coloration can vary on many brands.  It's just an unfortunate fact when dealing with naturally fermented tobacco.  I can assure you what you received are in fact Rocky Patel Vintage '92s.  That being said if you don't like the look of them or the flavor, you can send them back for a full refund.  We'll send you a return label that will pay for the shipping back to us.  Just let Andrew or myself know and we'll take care of the rest!

ddubridge

timb:

Hi Christian.  I think Andrew is already helping you with this but i wanted to chime in.  Wrapper coloration can vary on many brands.  It's just an unfortunate fact when dealing with naturally fermented tobacco.  I can assure you what you received are in fact Rocky Patel Vintage '92s.  That being said if you don't like the look of them or the flavor, you can send them back for a full refund.  We'll send you a return label that will pay for the shipping back to us.  Just let Andrew or myself know and we'll take care of the rest!

Cigar.com Customer Service is the bomb.com!

Bob Luken

ddubridge:

timb:

Hi Christian.  I think Andrew is already helping you with this but i wanted to chime in.  Wrapper coloration can vary on many brands.  It's just an unfortunate fact when dealing with naturally fermented tobacco.  I can assure you what you received are in fact Rocky Patel Vintage '92s.  That being said if you don't like the look of them or the flavor, you can send them back for a full refund.  We'll send you a return label that will pay for the shipping back to us.  Just let Andrew or myself know and we'll take care of the rest!

Cigar.com Customer Service is the bomb.com!

+1

bigharpoon

Best Customer Service Ever. Period. Ccom Rocks!!!

Lee.mcglynn

Through the process at the factory most like colored wrappers are boxed together...you got a ten pack not a box therefore the of one out could be from a different box. No wrapper is the same it could be close but never the same. Even in boxes you'll notice a difference...it's nothing too worry about it happens all the time

christian1971

Lee.mcglynn:

Through the process at the factory most like colored wrappers are boxed together...you got a ten pack not a box therefore the of one out could be from a different box. No wrapper is the same it could be close but never the same. Even in boxes you'll notice a difference...it's nothing too worry about it happens all the time

........Im assuming the darkest ones go in boxes and less appealing in bundles etc.

Lee.mcglynn

christian1971:

Lee.mcglynn:

Through the process at the factory most like colored wrappers are boxed together...you got a ten pack not a box therefore the of one out could be from a different box. No wrapper is the same it could be close but never the same. Even in boxes you'll notice a difference...it's nothing too worry about it happens all the time

........Im assuming the darkest ones go in boxes and less appealing in bundles etc.

its really on shade...if you had a box with lighter colored wrappers you wouldn't really notice till you see a darker one. The bundled rp's are just wrappers with defects on them

christian1971

I took a closer look and sure enough they were a bit different. The bundles were a wee bit longer.

bearb

I think the most important thing here is that both Tim and Andy are dealing with this and leaving the returns TOTALLY up to you Christian. Ultimately you have a decision to make, not sure what it will ultimately be, but if you wish to send them back...do it...if you wish to keep them...do it..but I believe you have had ALL of your concerns addressed, so perhaps you might rethink dissing ccom...on ccom, or elsewhere....imho.

Cigary

Have dealt with this issue as I use to smoke a ton of the Vintages and know their profile like the back of my hand. When I discovered there were "seconds" sold I tried a few bundles and that was about 6 years ago and noticed nothing out of the ordinary except for color and length and some 'blems' in the seconds which was the reason they were sold as seconds or X outs....A being the the Edge...B being Sungrown..C being Old World etc. I have a feeling that the discoloration in the wrappers is from the QC people relaxing their standards where lighter wrappers are being put up as first quality...JMHO

ddubridge

Martel