Tim B is awesome

robbyras

I won't go into specifics, but the Customer Service here is really second to none... Thanks again for taking care of me Tim!

Bombay

It's the Beard!

lilwing88

In The Beard we trust.

brianetz1

i hope the beard takes care of me as well as the rest of you......I sent him a challenging request.

ddubridge

All hail The Beard

Ken Light

In other news, water is wet lol

robbyras

Ken Light:

In other news, water is wet lol

I'm gonna change my screen name to Captain Obvious

twistedstem

i have only had to contact them once about a problem ihad.but was settled quickly and efficiently by the customer service department.from what i see this is the rule not the exception....

beatnic

The Beard grows on you.

catfishbluezz

Service here rules... Always has, they are the best for a reason

Rhamlin

They do not like unhappy customers.

Amos Umwhat

beatnic:

The Beard grows on you.

oy!

madurofan

He hooked me up yesterday as well ... he is the only place I buy cigars only. Not just Cigar.com but Tim-meh specifically

fla-gypsy

The Beard is the best in the business and Ccom will make you glad you had a problem when they are done with you. I have never had better service from any cigar retailer.

curtpick

They sent me the wrong Stogie once. I called them. And it was kind of like an "oh well" we will make a note of it on your next order. Hullooooo... it's been 15 orders ago. Other than that absolutely top knotch. And it wasn't Tim, it was a gal. My fault I should have called back . Still gota love this place !

kuzi16

beatnic:

The Beard grows on you.

I see what you did there.

brianetz1

tim b and andy d are awesome.

mmccartneydc

brianetz1:

tim b and andy d are awesome.

+1

phobicsquirrel

Yeah the beard is all powerful in the ways of helping us out. Though I haven't put an order in for some time, hopefully he hasn't black listed me yet ...

timb

Dearest Forum Dudes (and ladies... ),  I really appreciate the kind words.  Sorry if I have been hard to get ahold of lately.  We've seen an increase in traffic this past week and some staffing problems.  Those two things combined = Beard not so quick to reply.

If anyone has any questions or any unresolved emails, feel free to contact me now and I'll get back to you ASAP!

Thanks all!  Have a smokey weekend!

Rain

All hail The Beard!

ddubridge

Rain:

All hail The Beard!

Wait...I already said that. Are you trying to troll me again. Lol.

bbass2

Andy is underrated! Gotta love the beard tho, and I can't help but think he looks like Charlie Day when I see the pic in the catalog lol.

Rain

ddubridge:

Rain:

All hail The Beard!

Wait...I already said that. Are you trying to troll me again. Lol.

that can be arranged..

ddubridge

Rain:

ddubridge:

Rain:

All hail The Beard!

Wait...I already said that. Are you trying to troll me again. Lol.

that can be arranged..

Don't even think about it.