cigar .com cigars

pegsat

timb

Steve - I am sorry to hear the cigars you ordered are not in good shape.  As per your telephone conversation today with Andrew,  his offer to mail you a return label in order to send those cigars back to us for a full refund still stands if you'd like to do so.  The return label pays for shipping back to us, so it won't cost you any money to ship them back.  I'll go ahead and send that label to you.  Use it to send back the cigars and I'll make sure you get a full refund.

I hate to hear about problems with any cigars, especially our House Blends.  I think you'll find this is the rare exception to the rule, as our House Blends have a high reorder percentage, which I find is a true reflection of a brands quality and consistency.  These particular House Blends are made by AJ Fernandez, one of the world's renowed manufacturers and a living legend among us cigar geeks here at Cigar.com.  He'll be the most upset to hear a cigar made at his factory was unsatisfactory.  Alex is already notifying him about your experience.

Please let me know if there is anything I can do for you.  I have the return label in the mail.  Have a great day.

brizzzine

Welcome to the forum!

PsychoSJG

Obviously he doesnt really know CCOM, saying that there is no 100% satisfaction guarantee. CCOM has always more than made things right for me

xmacro

Gotta love these 1-post wonders. They come on, rant, and never bother to mention that Ccom is willing to work with them if they'd only ask.

dennisking

ndhaon91

sightunseen

wwhwang

Krieg

stephen_hannibal

Christian_Sapp

timb:

Steve - I am sorry to hear the cigars you ordered are not in good shape.  As per your telephone conversation today with Andrew,  his offer to mail you a return label in order to send those cigars back to us for a full refund still stands if you'd like to do so.  The return label pays for shipping back to us, so it won't cost you any money to ship them back.  I'll go ahead and send that label to you.  Use it to send back the cigars and I'll make sure you get a full refund.

I hate to hear about problems with any cigars, especially our House Blends.  I think you'll find this is the rare exception to the rule, as our House Blends have a high reorder percentage, which I find is a true reflection of a brands quality and consistency.  These particular House Blends are made by AJ Fernandez, one of the world's renowed manufacturers and a living legend among us cigar geeks here at Cigar.com.  He'll be the most upset to hear a cigar made at his factory was unsatisfactory.  Alex is already notifying him about your experience.

Please let me know if there is anything I can do for you.  I have the return label in the mail.  Have a great day.

I just think it is great that the reps are here on the forum, andrew is a great guy has helped me out a bunch and one time when something went wrong with my lighter i asked cigar help to see what i should do he sent me out a BETTER lighter then i had free of charge. Andrew is a great guy just like the rest of the ccom staff their costumer services is one of the main reasons why i come back.

fla-gypsy

Another happy customer! It is hard to figure why some of these morons will not just send them back and bask in Ccom CS goodness. ANYTHING that was ever wrong was made right for me beyond my expectations.

JCizzle

Don't let the door hit ya where the good Lord split ya.

dowjr1

Hey so I hear people talking about the sales reps...how does one get in touch with a rep to help them find things?

wwhwang

dowjr1:

Hey so I hear people talking about the sales reps...how does one get in touch with a rep to help them find things?

There's two ways to do this. Email service@cigar.com or call 1-800-357-9800. I recommend calling during business hours as they can square you away really fast if you just take a few minutes to explain/ask/comment. If you're in the US, ask for Kelly or Tim. If you're outside the US, ask for Andrew as he's in charge of international orders.

dowjr1

Hey thanks for the tip...I will give them a call tomorrow as I am looking for some more Patel Bros.

Amos Umwhat

pegsat:

just a note about buying from an online store, when a problem arises, you cannot walk in and get it taken care of, because of this you all should have a 100 percent satisfaction or money back guarantee. you do not.. i have experienced my last no guarantee cigar from your company, i ordered 50 cameroon, and Cuban seed cigars form you this last time, and the wrappers are falling off, the construction stinks. i know you cannot look at every cigar you ship, but you can warranty all of them. you have lost my business , have a good life. andrew by the way is a nice service person, you obviously don't give enough latitude to him to make things right. i guess this is why there are stores...

Perhaps you're caught up in the heat of anger? Get on the phone, get real, your claim of no support is most certainly unfounded, ask anyone here.

kingtim

Heavy

So a 5-day international delivery took 13-days at Christmas time? I guess the Cigar.com trucks and planes were slacking that week? Seriously, take that up with the shipper. As for humidification, I agree, that should have been included esp to Kuwait. How many sticks did you order? From my experience, ordering a couple of sticks won't get you any humi-packs; larger orders will.

kingtim

Vulchor

Thats the thing with international shipping------sometimes you have to kuWAIT sooooo long for it to arrive.....................Wow, Im retarded.

wwhwang

kuzi16

Heavy

dennisking

kingtim

kuzi16

it seems strange how of the hundreds (if not thousands) of orders that are taken on a weekly basis, the one that gets screwed up always finds its way to the board before they make their way to the phone to call about it being fixed...

Garhead

NEVER had a problem with ccom's cigars. Ever.

james40

JCizzle

I get cigars from CCOM sent here several times per month and never have any problems.