Big ups to ccom!
betasynn
Everyone, Registered Users Posts: 1,249
So I went through a truly horrific experience with UPS, where essentially they lost a box of cigars I ordered from ccom. They tried to deliver, I wasn't home, fine, I called them up and asked them to leave it, which they refused to do because it's tobacco. Also fine. Then they told me to come pick it up at the delivery center that's ten miles from my house on monday. So I wait three days for monday, take an hour of work (since they are only open when I am working) and drive the ten miles there. They do a lot of shuffling around, looking at their feet, and finally say "Well, it hasn't been delivered, but we don't have it." I kept asking them what that meant for me, and they said "well, just come back tomorrow." So I drive the ten miles back, then again the next day taking an hour off of work, went there, to have them say "Yeah, so the package was damaged, so we destroyed it. Sorry, take it up with the sender." So I basically took two hours off of work and drove forty miles for them to dance around like that. I told Tim, and of course he set it right on their end very kindly and right away. Big props to ccom's service. As an addendum, I called them to complain about them yanking me around, was told I'd get a call back regarding the incident, and have yet to get that call.
Comments
Four? your opinion is needed.
do some stated requite a signature for tobacco and some dont?
Ccom is great! I've ordered 2 or 3 times from them in my short history and so far all Aces in my humidor!
Ups always leave on the doorstep anymore...... How do they Know its Tobbaco? I NEVER USE UPS they SUCK. I always have Timesend mine USPS, one time from ups took 16 days to get here USPS takes 3 from PA to CA.NUTS
Thats because someone is signing it as it is delivered to a business.
More likely they are not leaving it due to the location of the delivery ( apartment ).
And that is either up to the drivers descretion or its marked in their board not to leave it or that a signature is required.
I will say that UPS Customer Service Sucks.
Ccom rocks though!
"In the event that a damaged package is discovered while still in the UPS system, we will notify the shipper of record and provide details. "
By their own policy UPS says they should have notified CCOM when the damage was noted. I would call back, press to speak to someone in management and ask for documented proof that CCOM was notified when the damage was "discovered".
You should then inform them that not providing that documentation says that this is likely theft, especially given that the employess at UPS knew what was in the box. At the very least they owe CCOM a box of cigars.