August CotM

Marker:

And I appreciate why you are a little farther away. Come home safe and enjoy some cigars stateside.

ndhaon91:

I got mine a few days ago. 1 Gurkha Beast 1 Gurkha Centurion 1 Gurkha Symphony 1 Gurkha Maduro 101 1 Gurkha Crest 1 San Miguel torp I have to say I was a little disappointed. This is the second month in a row I feel Ccom has attempted to make up for what they know is a lackluster package by throwing in an extra. Don't get me wrong, I'm appreciative, and it's probably the only reason I'm sticking with the club. But I'd rather they just do as advertised and provide 1 undeniably super-premium cigar, 2 cigars that just a small step down, and 2 everyday cigars. When the Gurkha Crest is billed as the "super-premium" for the month, there is a problem. Last month's Cusano package was the same sort of deal. They are certainly solid smokes, but the Cusano 15th anniversay doesn't fit my definition of super-premium. If not for the cutter (which kicks ass) and the extra Cohiba they threw in, July would have been a total flop. I'm sticking with it for now, but the whole reason I joined the club (and I'm in the double club) was because I knew I'd get at least 2 super premium sticks each month I wouldn't normally go out and buy, plus some other stuff I've never tried.

t_evan50:

Krieg:

ndhaon91:

I got mine a few days ago. 1 Gurkha Beast 1 Gurkha Centurion 1 Gurkha Symphony 1 Gurkha Maduro 101 1 Gurkha Crest 1 San Miguel torp I have to say I was a little disappointed. This is the second month in a row I feel Ccom has attempted to make up for what they know is a lackluster package by throwing in an extra. Don't get me wrong, I'm appreciative, and it's probably the only reason I'm sticking with the club. But I'd rather they just do as advertised and provide 1 undeniably super-premium cigar, 2 cigars that just a small step down, and 2 everyday cigars. When the Gurkha Crest is billed as the "super-premium" for the month, there is a problem. Last month's Cusano package was the same sort of deal. They are certainly solid smokes, but the Cusano 15th anniversay doesn't fit my definition of super-premium. If not for the cutter (which kicks ass) and the extra Cohiba they threw in, July would have been a total flop. I'm sticking with it for now, but the whole reason I joined the club (and I'm in the double club) was because I knew I'd get at least 2 super premium sticks each month I wouldn't normally go out and buy, plus some other stuff I've never tried.

This is the typical reason why I avoid COTM clubs. Just seems after the first month where they send u a ton of nice cigars that the following cigars really don't live up to the billing. I def agree if the Gurkha Crest is being billed as a super premium, I'd probably be thinking about canceling.

This is the reason I cancelled. I just couldn't justify it when the premium sticks they were sending could be had at $3ea. I enjoyed the %10 off but that didn't make up for it. I love everything about Ccom except this. And I know it's probably not ment for the hardcore guys like us but for the occasional guy who keeps them in his desk drawer and doesnt think anything about it.

Vulchor:

But if you go by the MSRP you also are a fool....at least if youre buying at that price.

t_evan50:

Alex Svenson:

Guys, don't forget about our 100% satisfaction guarantee. That is not just limited to your regular purchases but also anything we send you including the club. If you are not happy, let us know what we can do to make it right. That said, based on this post, I went back and took a look at the September selection and revamped some things. It will be a lot of the stuff I can assure you have seen and thought about trying but have not pulled the trigger on. Anyway, thanks for the feedback and please don't be shy about telling us when you are unsatisfied. Doing it here is fine, but please follow through and let us know directly too so we can help make it right. It is hard to have a 100% guarantee when it comes down to getting a selection you don't choose, but we stand behind our 100% guarantee no matter what the reason.

Dang this place is awesome.

ndhaon91:

Alex Svenson:

Guys, don't forget about our 100% satisfaction guarantee. That is not just limited to your regular purchases but also anything we send you including the club. If you are not happy, let us know what we can do to make it right. That said, based on this post, I went back and took a look at the September selection and revamped some things. It will be a lot of the stuff I can assure you have seen and thought about trying but have not pulled the trigger on. Anyway, thanks for the feedback and please don't be shy about telling us when you are unsatisfied. Doing it here is fine, but please follow through and let us know directly too so we can help make it right. It is hard to have a 100% guarantee when it comes down to getting a selection you don't choose, but we stand behind our 100% guarantee no matter what the reason.

Thank, Alex. For the record, this level of service is why I stopped purchasing from other sites and go only through you guys now, and it's why I'll stick with the COTM club for awhile. Just to provide some further insight... As someone else said, it's not that the Gurkha's sent out for August are aren't a good deal on those particular cigars, it's just that there's nothing "special" about the selection. There's a virtually identical selection offered as a sampler on the back of this months CCOM magazine. Given what sort of great samplers you guys put at all the time at around $4 per stick, I want to feel like the $5 per stick I'm paying for the club gets me a totally unique sampler that non-club members can't get. I think there are at least two other samplers available this month that are more bang-for-the-buck than the club offering. The other factor, whether fair or not, is that we are going to compare the club selection for the month to the email deals that are sent out. If I only have $100 per month to spend on cigars, I want to know I spent it in the best possible fashion. This months club sampler arrived on the heels of Tim's insane email deal on San Lotano and MoW PA, both of which I've been dying to try. I don't like feeling like my $54 would have been better spent elsewhere. Like I said in my original post, I'm not opposed to you guys throwing a 5 Vegas Classic or other budget stick into the mix, as long as it's balanced by a LP#9 or Ashton VSG, or something else of that caliber. Thanks for the chance to provide feedback. I certainly understand that it's impossible for you guys to please 100% of the club members 100% of the time, but I think it's great that it doesn't stop you from trying.

JudoChinX:

Seems like I've been thinking about joining the COTM club since the beginning of time (or since last year more accurately). The problem is, I keep filling up all available storage faster than I can smoke.

Grazuh:

Alex Svenson:

I went back and took a look at the September selection and revamped some things. It will be a lot of the stuff I can assure you have seen and thought about trying but have not pulled the trigger on.

Now I'm intrigued.  I will keep my membership for another month.

Alex Svenson:

Guys, don't forget about our 100% satisfaction guarantee. That is not just limited to your regular purchases but also anything we send you including the club. If you are not happy, let us know what we can do to make it right. That said, based on this post, I went back and took a look at the September selection and revamped some things. It will be a lot of the stuff I can assure you have seen and thought about trying but have not pulled the trigger on. Anyway, thanks for the feedback and please don't be shy about telling us when you are unsatisfied. Doing it here is fine, but please follow through and let us know directly too so we can help make it right. It is hard to have a 100% guarantee when it comes down to getting a selection you don't choose, but we stand behind our 100% guarantee no matter what the reason.