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Who da man? ANDY D DA MAN - WERD!!!

The SniperThe Sniper Everyone, Registered Users Posts: 3,910
in General Discussion
Just wanted to toss up a shout out to CCom's Andy D - this guy is always everything you hope customer service in ANY industry should be, but very rarely is. Called him up this morning and asked him to put together a custom flight sampler for me of some cigars I really want to try. Nothing fancy or crazy, but Andy treated me as if Id asked for Gurkha HMR's all the same. Put together twice the amount of cigars I was looking for, and get this - hooked me up at a BETTER THAN 50% discount off MSRP!

Folks, the CCom reps are the best to be found anywhere, and Andy D is straight up THE MAN! If you're NOT calling up CCom on the phone to place your orders, you're screwing up, point blank. :-)

Thanks a ton Andy!

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  • Gray4linesGray4lines Everyone, Registered Users Posts: 3,439
    Andy has always been a great help and provided awesome service.
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  • The3StogiesThe3Stogies Everyone, Registered Users Posts: 1,608
    Couldn't agree more.
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  • RCY CigarsRCY Cigars Everyone, Registered Users Posts: 5,346
    The Sniper:
    Just wanted to toss up a shout out to CCom's Andy D - this guy is always everything you hope customer service in ANY industry should be, but very rarely is. Called him up this morning and asked him to put together a custom flight sampler for me of some cigars I really want to try. Nothing fancy or crazy, but Andy treated me as if Id asked for Gurkha HMR's all the same. Put together twice the amount of cigars I was looking for, and get this - hooked me up at a BETTER THAN 50% discount off MSRP!

    Folks, the CCom reps are the best to be found anywhere, and Andy D is straight up THE MAN! If you're NOT calling up CCom on the phone to place your orders, you're screwing up, point blank. :-)

    Thanks a ton Andy!



    I still remember Andy helping us out with checking on a BOTL. Yes, the service here is top notch.
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  • jliujliu Everyone, Registered Users Posts: 7,055
    Tim > Andy. Juuust jokes. but gotta give it up for da beard
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  • The SniperThe Sniper Everyone, Registered Users Posts: 3,910
    jliu:
    Tim > Andy. Juuust jokes. but gotta give it up for da beard
    Aino

    As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

    Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

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  • j0z3rj0z3r Everyone, Registered Users Posts: 9,403
    The Sniper:
    jliu:
    Tim > Andy. Juuust jokes. but gotta give it up for da beard
    Aino

    As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

    Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

    Careful Glen, June-bug is Asian and can therefore do tricky things with math...and photography.
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  • jliujliu Everyone, Registered Users Posts: 7,055
    don't doubt my math skills. I'm already giving stupid bandy Todd kumon lessons. Shall we make it a trio? I believe we should. Glen prob needs it too. We can skype you in
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  • The KidThe Kid Everyone, Registered Users Posts: 7,842
    Gray4lines:
    Andy has always been a great help and provided awesome service.
    +1 He's a good dude fer shur!
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  • RCY CigarsRCY Cigars Everyone, Registered Users Posts: 5,346
    j0z3r:
    The Sniper:
    jliu:
    Tim > Andy. Juuust jokes. but gotta give it up for da beard
    Aino

    As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

    Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

    Careful Glen, June-bug is Asian and can therefore do tricky things with math...and photography.


    I CAN PROVE THIS. I order from Tim who then gives me super deals + I order from Andy from time to time and also ask information on targets= They are both number 1. To easy, case closed....

    Andy and Tim are awesome and you can't go wrong on either....

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  • The SniperThe Sniper Everyone, Registered Users Posts: 3,910
    j0z3r:
    The Sniper:
    jliu:
    Tim > Andy. Juuust jokes. but gotta give it up for da beard
    Aino

    As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

    Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

    Careful Glen, June-bug is Asian and can therefore do tricky things with math...and photography.
    If by "tricky things" you mean screw them up EVERY SINGLE TIME, I concur. LOL

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  • The SniperThe Sniper Everyone, Registered Users Posts: 3,910
    jliu:
    don't doubt my math skills. I'm already giving stupid bandy Todd kumon lessons. Shall we make it a trio? I believe we should. Glen prob needs it too. We can skype you in
    Skype me??? Hey pal, SKYPE YOU!!! Didnt know I speak a little of your language didja? :-)

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  • Andrew DzikoskiAndrew Dzikoski BlogAdministrator, Everyone, ForumsAdministrator, Moderator, Owners, Registered Users, Trusted Users Posts: 338
    Thanks guys I've been having a rough week and then today we had free ice cream at work and then massages for enduring the crazy fathers day season which is more stressful the christmas season and this thread just totally made my week. It's comments like these that make all my hard work truely feel worth it.
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  • mmccartneydcmmccartneydc Everyone, Registered Users Posts: 3,358
    Andrew Dzikoski:
    Thanks guys I've been having a rough week and then today we had free ice cream at work and then massages for enduring the crazy fathers day season which is more stressful the christmas season and this thread just totally made my week. It's comments like these that make all my hard work truely feel worth it.
    Sorry your having a rough week bro, but remember that you are the guy that makes our "rough weeks" go away! Sincere thanks Andrew!!!
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  • marineatbn03marineatbn03 Everyone, Registered Users Posts: 2,634
    Ice cream and massages???? I really feel bad for you now, poor guy, lol.
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  • beatnicbeatnic Everyone, Registered Users Posts: 4,133
    Andrew Dzikoski:
    Thanks guys I've been having a rough week and then today we had free ice cream at work and then massages for enduring the crazy fathers day season which is more stressful the christmas season and this thread just totally made my week. It's comments like these that make all my hard work truely feel worth it.
    Massages? Massages? Man, I want to work there. And ice cream to boot. Where do I sign up?
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  • Andrew DzikoskiAndrew Dzikoski BlogAdministrator, Everyone, ForumsAdministrator, Moderator, Owners, Registered Users, Trusted Users Posts: 338
    Yep I really love what I do here. I'll be here till I'm old and gray and ready to retire.
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  • bearbbearb Everyone, Registered Users Posts: 1,044
    Well deserved Andy! I am sure it was crAzy busy...glad you were rewarded and treated nicely with the little extras. Do what you love, love what you do!
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  • VisionVision Everyone, Registered Users Posts: 2,701
    Thanks for all the hard work over there Andy, We look forward to growing old with CCOM as well.
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  • The SniperThe Sniper Everyone, Registered Users Posts: 3,910
    mmccartneydc:
    ... remember that you are the guy that makes our "rough weeks" go away! Sincere thanks Andrew!!!
    ^ THIS. Thanks again Andy, you ARE appreciated my friend! :-)

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  • MarkerMarker Everyone, Registered Users Posts: 2,524
    He will only help you if you know the secret password.

    You have to spell his last name.
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  • laker1963laker1963 Everyone, Registered Users Posts: 5,046
    Andy??? Why are all you guy's using MY personal rep. ? Andy handles all the international orders as far as I know. You guy's should all be using the Domestic Rep, not Andy !! I like him to be available and fresh for whenever I contact him either by phone or usually E-mail.
    Besides... what about the Beard? Are you not concerned with his feelings? The Beard does have feelings doesn't he? Or is he too cool to deal with such human traits as feelings?
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  • Gaetano7890Gaetano7890 Everyone, Registered Users Posts: 771
    laker1963:
    Andy??? Why are all you guy's using MY personal rep. ? Andy handles all the international orders as far as I know. You guy's should all be using the Domestic Rep, not Andy !! I like him to be available and fresh for whenever I contact him either by phone or usually E-mail.
    Besides... what about the Beard? Are you not concerned with his feelings? The Beard does have feelings doesn't he? Or is he too cool to deal with such human traits as feelings?
    I gotta add to this because today I just wanted to pick a couple of cigars but usually hate the shipping when buying a couple singles.. So I called up and ordered a punisher and a LP #9. I didn't asked what the total was but I did check on other orders later that I have pending and was amazed at how he hooked it up I actuall checked it 3 times. So needless to say Andy is good at what he does and def the rest of the customer service world should learn from Andy. For clarification Andy also covers new York in case you were wondering laker lol.
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  • 0patience0patience Everyone, Registered Users Posts: 3,767
    I have yet to actually talk to Andy, but he answers all my questions I send him in emails.
    I sometimes picture him checking his email and thinking, "here we go again, another question."

    Personally, I'd have to say that Ccom as a whole, has people who are a cut above in their customer service.

    A ton of other companies could take lessons from the people at Ccom.
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  • Roberto99Roberto99 Everyone, Registered Users Posts: 1,077
    marineatbn03:
    Ice cream and massages???? I really feel bad for you now, poor guy, lol.
    just what I was thinking! Plus he probably gets an employee discount on the cigars... pssshhhh... :-)
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  • The KidThe Kid Everyone, Registered Users Posts: 7,842
    ANDY!!! ANDY!!! ANDY!!!!

    Brother never ceases to amaze!!!!!!! Thanks!!!
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  • jliujliu Everyone, Registered Users Posts: 7,055
    wait what? did I miss something?
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  • The KidThe Kid Everyone, Registered Users Posts: 7,842
    jliu:
    wait what? did I miss something?
    No Pookie, just Andy hooking me up with some of my favs!!!
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  • Andrew DzikoskiAndrew Dzikoski BlogAdministrator, Everyone, ForumsAdministrator, Moderator, Owners, Registered Users, Trusted Users Posts: 338
    Always glad to be of service!
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  • jliujliu Everyone, Registered Users Posts: 7,055
    The Kid:
    jliu:
    wait what? did I miss something?
    No Pookie, just Andy hooking me up with some of my favs!!!
    ohhh. right on duder. ok, get your butt over to the bay area pronto
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  • Gray4linesGray4lines Everyone, Registered Users Posts: 3,439
    Andy put together a great herfador sampler for me as a b-day present for a buddy... pretty damn good deal and friend loved it.

    Thanks andy!
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