Who da man? ANDY D DA MAN - WERD!!!

Just wanted to toss up a shout out to CCom's Andy D - this guy is always everything you hope customer service in ANY industry should be, but very rarely is. Called him up this morning and asked him to put together a custom flight sampler for me of some cigars I really want to try. Nothing fancy or crazy, but Andy treated me as if Id asked for Gurkha HMR's all the same. Put together twice the amount of cigars I was looking for, and get this - hooked me up at a BETTER THAN 50% discount off MSRP!

Folks, the CCom reps are the best to be found anywhere, and Andy D is straight up THE MAN! If you're NOT calling up CCom on the phone to place your orders, you're screwing up, point blank. :-)

Thanks a ton Andy!

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Gray4lines

Andy has always been a great help and provided awesome service.

The3Stogies

Couldn't agree more.

RCY Cigars

The Sniper:
Just wanted to toss up a shout out to CCom's Andy D - this guy is always everything you hope customer service in ANY industry should be, but very rarely is. Called him up this morning and asked him to put together a custom flight sampler for me of some cigars I really want to try. Nothing fancy or crazy, but Andy treated me as if Id asked for Gurkha HMR's all the same. Put together twice the amount of cigars I was looking for, and get this - hooked me up at a BETTER THAN 50% discount off MSRP!

Folks, the CCom reps are the best to be found anywhere, and Andy D is straight up THE MAN! If you're NOT calling up CCom on the phone to place your orders, you're screwing up, point blank. :-)

Thanks a ton Andy!

I still remember Andy helping us out with checking on a BOTL. Yes, the service here is top notch.

jliu

Tim > Andy. Juuust jokes. but gotta give it up for da beard

The Sniper

jliu:
Tim > Andy. Juuust jokes. but gotta give it up for da beard

Aino

As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

j0z3r

The Sniper:
jliu:
Tim > Andy. Juuust jokes. but gotta give it up for da beard
Aino

As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

Careful Glen, June-bug is Asian and can therefore do tricky things with math...and photography.

jliu

don't doubt my math skills. I'm already giving stupid bandy Todd kumon lessons. Shall we make it a trio? I believe we should. Glen prob needs it too. We can skype you in

The Kid

Gray4lines:
Andy has always been a great help and provided awesome service.

+1 He's a good dude fer shur!

RCY Cigars

j0z3r:
The Sniper:
jliu:
Tim > Andy. Juuust jokes. but gotta give it up for da beard
Aino

As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

Careful Glen, June-bug is Asian and can therefore do tricky things with math...and photography.

I CAN PROVE THIS. I order from Tim who then gives me super deals + I order from Andy from time to time and also ask information on targets= They are both number 1. To easy, case closed....

Andy and Tim are awesome and you can't go wrong on either....

The Sniper

j0z3r:
The Sniper:
jliu:
Tim > Andy. Juuust jokes. but gotta give it up for da beard
Aino

As in "Ainomu'fu'n way!". LOL No disrespect towards The Beard to be certain, and I will even grant Tim = Andy, or Andy + Tim = 1 & 1A. But ANYONE > Andy D???

Somebody's gonna have to prove it to me, and I dont think it can be done. :-)

Careful Glen, June-bug is Asian and can therefore do tricky things with math...and photography.

If by "tricky things" you mean screw them up EVERY SINGLE TIME, I concur. LOL

The Sniper

jliu:
don't doubt my math skills. I'm already giving stupid bandy Todd kumon lessons. Shall we make it a trio? I believe we should. Glen prob needs it too. We can skype you in

Skype me??? Hey pal, SKYPE YOU!!! Didnt know I speak a little of your language didja? :-)

Andrew Dzikoski

Thanks guys I've been having a rough week and then today we had free ice cream at work and then massages for enduring the crazy fathers day season which is more stressful the christmas season and this thread just totally made my week. It's comments like these that make all my hard work truely feel worth it.

mmccartneydc

Andrew Dzikoski:
Thanks guys I've been having a rough week and then today we had free ice cream at work and then massages for enduring the crazy fathers day season which is more stressful the christmas season and this thread just totally made my week. It's comments like these that make all my hard work truely feel worth it.

Sorry your having a rough week bro, but remember that you are the guy that makes our "rough weeks" go away! Sincere thanks Andrew!!!

marineatbn03

Ice cream and massages???? I really feel bad for you now, poor guy, lol.

beatnic

Andrew Dzikoski:
Thanks guys I've been having a rough week and then today we had free ice cream at work and then massages for enduring the crazy fathers day season which is more stressful the christmas season and this thread just totally made my week. It's comments like these that make all my hard work truely feel worth it.

Massages? Massages? Man, I want to work there. And ice cream to boot. Where do I sign up?

Andrew Dzikoski

Yep I really love what I do here. I'll be here till I'm old and gray and ready to retire.

bearb

Well deserved Andy! I am sure it was crAzy busy...glad you were rewarded and treated nicely with the little extras. Do what you love, love what you do!

Vision

Thanks for all the hard work over there Andy, We look forward to growing old with CCOM as well.

The Sniper

mmccartneydc:
... remember that you are the guy that makes our "rough weeks" go away! Sincere thanks Andrew!!!

^ THIS. Thanks again Andy, you ARE appreciated my friend! :-)

Marker

He will only help you if you know the secret password.

You have to spell his last name.

laker1963

Andy??? Why are all you guy's using MY personal rep. ? Andy handles all the international orders as far as I know. You guy's should all be using the Domestic Rep, not Andy !! I like him to be available and fresh for whenever I contact him either by phone or usually E-mail.
Besides... what about the Beard? Are you not concerned with his feelings? The Beard does have feelings doesn't he? Or is he too cool to deal with such human traits as feelings?

Gaetano7890

laker1963:
Andy??? Why are all you guy's using MY personal rep. ? Andy handles all the international orders as far as I know. You guy's should all be using the Domestic Rep, not Andy !! I like him to be available and fresh for whenever I contact him either by phone or usually E-mail.
Besides... what about the Beard? Are you not concerned with his feelings? The Beard does have feelings doesn't he? Or is he too cool to deal with such human traits as feelings?

I gotta add to this because today I just wanted to pick a couple of cigars but usually hate the shipping when buying a couple singles.. So I called up and ordered a punisher and a LP #9. I didn't asked what the total was but I did check on other orders later that I have pending and was amazed at how he hooked it up I actuall checked it 3 times. So needless to say Andy is good at what he does and def the rest of the customer service world should learn from Andy. For clarification Andy also covers new York in case you were wondering laker lol.

0patience

I have yet to actually talk to Andy, but he answers all my questions I send him in emails.
I sometimes picture him checking his email and thinking, "here we go again, another question."

Personally, I'd have to say that Ccom as a whole, has people who are a cut above in their customer service.

A ton of other companies could take lessons from the people at Ccom.

Roberto99

marineatbn03:
Ice cream and massages???? I really feel bad for you now, poor guy, lol.

just what I was thinking! Plus he probably gets an employee discount on the cigars... pssshhhh... :-)

The Kid

ANDY!!! ANDY!!! ANDY!!!!

Brother never ceases to amaze!!!!!!! Thanks!!!

jliu

wait what? did I miss something?

The Kid

jliu:
wait what? did I miss something?

No Pookie, just Andy hooking me up with some of my favs!!!

Andrew Dzikoski

Always glad to be of service!

jliu

The Kid:
jliu:
wait what? did I miss something?
No Pookie, just Andy hooking me up with some of my favs!!!

ohhh. right on duder. ok, get your butt over to the bay area pronto

Gray4lines

Andy put together a great herfador sampler for me as a b-day present for a buddy... pretty damn good deal and friend loved it.

Thanks andy!